Partner Code of Conduct

1. Purpose

Routri connects travelers with local experiences across Egypt. The quality and safety of these experiences directly impacts traveler trust and the reputation of every partner on our platform. This Code of Conduct exists to ensure a consistent standard of professionalism, safety, and integrity across all partner interactions. It complements the specific terms and conditions for each partner program (Supplier Terms, Affiliate Terms, Travel Agent Terms).

2. Safety & Compliance

2.1 Legal Compliance

All partners must operate in full compliance with applicable local, national, and international laws, including:

• Tourism licensing and registration requirements.
• Health and safety regulations applicable to your activities.
• Employment and labor laws for your staff and guides.
• Tax obligations and financial reporting requirements.
• Data protection and privacy laws (see our Partner Privacy Policy).

2.2 Safety Standards (Suppliers)

Tour suppliers must:

• Conduct regular risk assessments for all activities and maintain documented safety procedures.
• Ensure all equipment (boats, vehicles, diving gear, safety equipment) is regularly inspected, properly maintained, and meets applicable safety standards.
• Employ qualified, trained, and where required, certified guides and instructors.
• Maintain adequate first aid supplies and ensure at least one staff member per tour is trained in first aid.
• Have documented emergency procedures and ensure all staff are familiar with them.
• Provide clear safety briefings to travelers before the start of any activity.
• Maintain valid liability insurance with coverage appropriate to the activities offered.
• Immediately report any safety incidents to Routri within 24 hours.

2.3 Marine & Water Activity Standards

Suppliers offering marine or water-based activities must additionally:

• Hold valid marine operation licenses and vessel registration certificates.
• Ensure all vessels carry required safety equipment including life jackets for all passengers, fire extinguishers, and communication equipment.
• Employ licensed boat captains and, where applicable, certified dive instructors.
• Monitor weather conditions and cancel activities when conditions are unsafe, regardless of financial impact.
• Comply with marine protected area regulations and environmental guidelines.

3. Quality Standards

3.1 Service Delivery

All partners are expected to deliver services that meet or exceed the standards described in their listings and communications. This includes:

• Punctuality — tours and activities must start at the advertised time. Delays of more than 15 minutes must be communicated to travelers proactively.
• Accuracy — the experience delivered must match the listing description, including duration, itinerary, inclusions, and group size.
• Professionalism — all staff interacting with travelers must be courteous, knowledgeable, and presentable.
• Communication — respond to traveler inquiries and Routri communications within the timeframes specified in your program terms.

3.2 Review & Feedback

Partners should actively monitor their reviews and ratings on the Routri platform. Negative feedback should be addressed constructively, with concrete steps taken to resolve recurring issues. Routri may contact partners about specific reviews to facilitate resolution. Attempting to manipulate reviews through fake positive reviews, incentivized reviews, or intimidation of travelers is strictly prohibited.

3.3 Continuous Improvement

Partners are encouraged to regularly update their listings, improve their services based on traveler feedback, and participate in training or quality improvement programs offered by Routri.

4. Ethical Business Practices

• Transparency: All pricing must be clear and honest. Hidden fees, bait-and-switch tactics, and misleading descriptions are prohibited.
• Fair competition: Partners must not engage in practices that unfairly disadvantage other partners, including defamation, sabotage, or poaching of clients through the Platform.
• Anti-corruption: Partners must not offer or accept bribes, kickbacks, or improper inducements in connection with their Routri partnership.
• Honest representation: Affiliates and travel agents must accurately represent Routri's services and not make claims that are false, misleading, or unsubstantiated.
• Intellectual property: Partners must respect the intellectual property rights of Routri, other partners, and third parties.

5. Environmental Responsibility

Routri is committed to sustainable tourism. Partners are expected to:

• Minimize environmental impact by reducing waste, conserving water and energy, and using eco-friendly products where feasible.
• Respect marine ecosystems — do not touch, feed, or disturb marine life. Follow responsible snorkeling and diving practices.
• Comply with regulations for marine protected areas, national parks, and heritage sites.
• Educate travelers about responsible behavior in natural and cultural environments.
• Avoid single-use plastics where alternatives are available, particularly on boat tours and beach activities.
• Support local communities by employing local staff, sourcing locally, and contributing positively to the destinations where you operate.

6. Inclusion & Non-Discrimination

All partners must provide services without discrimination based on race, ethnicity, nationality, religion, gender, sexual orientation, age, disability, or any other protected characteristic. Partners must make reasonable accommodations for travelers with disabilities and clearly communicate accessibility information in their listings. Discriminatory behavior toward travelers, Routri staff, or other partners will result in immediate investigation and may lead to termination.

7. Traveler Welfare

The welfare of travelers is the highest priority. Partners must:

• Never pressure travelers into purchasing additional services, upgrades, or tips.
• Respect travelers' personal boundaries, privacy, and cultural sensitivities.
• Provide assistance to travelers in distress, including helping them access medical care or emergency services when needed.
• Not consume alcohol or controlled substances while responsible for travelers.
• Ensure that activities involving children comply with all applicable child protection laws and that appropriate supervision is provided.

8. Reporting & Enforcement

8.1 Reporting Violations

If you become aware of a violation of this Code of Conduct by any partner, please report it to support@routri.com. Reports can be made anonymously. Routri takes all reports seriously and will investigate promptly. Retaliation against anyone who reports a violation in good faith is strictly prohibited.

8.2 Enforcement

Violations of this Code of Conduct may result in:

• A formal warning with a required corrective action plan.
• Temporary suspension of listings or account access.
• Reduced visibility on the Platform.
• Permanent termination of the partnership.
• Reporting to relevant authorities where legal violations are involved.

The severity of the response will be proportionate to the nature and seriousness of the violation, taking into account whether it is a first offense, whether it was intentional, and whether travelers were harmed.

For questions about this Code of Conduct, contact us at support@routri.com.